Balanced Scorecard Essay

Introduction Performance management systems are often designed to enable organizations to plan, measure and control their performance, so that decisions, resources and activities can be better aligned with business strategies to achieve desired results and create shareholder value. The Balanced Scorecard is a performance tool using financial and nonfinancial measures. It provides an organization with ways to develop and evaluate strategic objectives and goals. For the past two decades, the Balanced Scorecard (BSC) has been proposed as an integrated framework for the implementation of financial and nonfinancial performance measures that helps organizations align their initiatives with the organization’s strategy (Kaplan ; Norton, 1992). The United States Postal Service delivers more mail to more addresses in a larger geographical area than any other post in the world. The Postal Service delivers to more than152 million homes, businesses and Post Office boxes in every state, city, town and borough in this country. Everyone living in the United States and its territories has access to postal products and services and pays the same postage regardless of their location (USPS, 2014). This paper will examine the effectiveness of the implementation of the balanced score card approach. Key Issues for Discussion Explain how the Voice of the Employee supports improved internal processes (Voice of the Business), and how the Voice of the Business supports customer satisfaction (Voice of the Customer). Employees have a huge impact on their organization’s financial results. When employees are empowered to make decisions they share information relating to the strategic processes and direction of that organization. When it comes to carrying out the message and mission of the organization the voice of the employee is very crucial. Through empowerment, the employees are able to create an opportunity to show management how they will apply the company vision to their daily task. The voice of the business relates to information derived from financial data. This data can be used to indentify weakness in certain market areas and the status of the research and development process. In order to move the organization forward or closer to its overall objectives, analyst must understand the relevance of the balanced scorecard process. The voice of the customer indentifies the needs of the customer which are keys to the strategy to defining which processes can be viewed as value added products or services. The customers are a continuous source of feedback both good and bad. Customer feedback can also provide new opportunities to identify and develop new products. Kaplan and Norton advocated a well-connected map ping that leads from an organization’s main strategy to the four perspectives of the balanced scorecard: Financial, Customer Satisfaction, Internal Process, and Learning and Growth. Each element works to support the strategic objectives in a linked process. Customer satisfaction leads to the desired financial outcome, which in the case of the Postal Service is sufficient revenue to support the universal delivery service mission (Evans, Lindsay, 2011). While Figure 8. 14 shows only representative measures associated with the balanced scorecard, suggest some other measures that might be included using your knowledge of postal operations. Based on my personal experience and knowledge of the United States Postal Service, I would suggest that the organization add some additional measures to it balanced scorecard. The organization should measure customer complaints relating to package handling and damaged goods. Damaged packages generally lead to claims brought forward by customers which is certainly a value associated with it that should be tracked and measured. The organization should also measure and analyze the effects of the employee turnover rate. Employee replacement cost can have a huge affect on the financial element. Cost associated with the orientation and training of a new employee as well as the cost associated with employee separation can have an effect on the bottom-line. Advantages and Disadvantages of Using a Balanced Scorecard Some organizations have a difficult time establishing a process that can translate its strategic vision into concrete goals and actions. There are clearly some beneficial advantages to applying the balanced scorecard approach. Some of these benefits include gaining a cross organizational team that will open channels of communications. The company will have enthusiastic people who are focused on carrying out the organization’s mission and commitment to quality. Also, the company will gain a unique competitive advantage relating to reduce time frames, improved decisions and better solutions. Most importantly, initiatives are continually measured and evaluated against industry standards. There can be some disadvantages as well. The balanced scorecard takes a lot of planning and forethought. Defining clearly stated objectives and setting goals are crucial to the process. There can be resistance from employees or even management. Some individuals may see the implementation as a threat or indication of a lack of performance on their part. While the balanced scorecard gives an extensive overview of the organization’s performance, it does not give recommendations regarding how to resolve discovered problem performance areas. Conclusion The case study involving the United States Postal Service presents evidence that the balanced scorecard approach can have a positive effect on an organizations overall performance. If integrated successfully, the balance scorecard will be a tool that ensures clarity and consistency across all departments or individuals involved. Solving quality management issues rely on the right approach and planning. Understanding the importance of the linkage among all four of the balanced scorecard is crucial to its success. Special attention should be given to the proper implementation and cultivation of intangible assets relating to learning and growth. The USPS has improved its service and has increased customer satisfaction. First-class mail performance has improved to over 95 percent of overnight mail being delivered on time, with improvements in other categories of first-class mail (Evans, Lindsay, 2011).

The Charlotte Riots and the Killing of Keith Scott

The Charlotte Riots and the Killing of Keith Scott Deadly riots broke out in Charlotte, North Carolina, in September 2016. What had been peaceful protests over the police killing of an African American man named Keith Lamont Scott turned into a melee involving both demonstrators and the authorities. The spread of gunfire, vandalism, and smoke bombs during the riots led the North Carolina governor to declare a state of emergency. In the end, neither the city of Charlotte nor the people caught up in the protests were left unscathed. The 2016 Charlotte Riots The Charlotte riots took place in 2016 after a black man named Keith Lamont Scott was killed by police on Sept. 20. Officers said he had a gun, but Scott’s family denied he was armed and suggested he’d been framed. The riots ended by the morning of Sept. 23, but they had resulted in property damage, injuries, and more than a few dozen arrests. Tragically, one man, Justin Carr, died during the violence that broke out in Charlotte after Scott’s killing.The district attorney ultimately decided not to file charges against the officer who shot Scott because evidence suggested the slain man had been armed and did not follow commands. The Killing of Keith Lamont Scott The Charlotte riots took place just one day after a Charlotte-Mecklenburg police officer fatally shot married father of seven Keith Lamont Scott. The 43-year-old man had parked his car in the lot of the Village at College Downs apartment complex, where police had arrived to serve an arrest warrant to a different individual. The officers said they saw Scott with marijuana and that he’d gotten in and out of his car with a handgun. When they told him to drop his weapon, he ignored their commands, making him an â€Å"imminent threat,† according to the authorities. Charlotte-Mecklenburg police officer Brentley Vinson, who is African American, fired his weapon, wounding Scott. First aid was performed, but Scott did not survive. His wife, Rakeyia Scott, had witnessed his killing and maintained that he was holding a book in his hand, not a gun. Given the history of police shooting unarmed black men, supporters of Scott believed his wife’s account. However, the authorities attempted to verify their version of what happened by stating that they had recovered Scott’s loaded gun from the scene and that he had been wearing an ankle holster. They also said that no book was ever found. Protestors march up Trade St. September 21, 2016 in uptown Charlotte, North Carolina.   Sean Rayford / Getty Images The disparities between law enforcement’s account of events and Rakeyia Scott’s led protesters to take to the streets. The fact that his family suggested that the authorities had planted the gun at the scene only led to more skepticism about the officers involved in Scotts shooting. Several people were harmed during the demonstrations over his death. Riots Break Out in Charlotte Just hours after Scott’s killing, demonstrators poured into the streets. They held the trademark â€Å"Black Lives Matter† signs often spotted in the wake of deadly police shootings of African Americans. The grassroots Black Lives Matter (BLM) movement gained momentum after Mike Brown’s killing in Ferguson, Missouri, in 2014. The movement raises awareness about the fact that African Americans are disproportionately killed by the police. Protesters affiliated with BLM and other groups chanted â€Å"no justice, no peace!† as they marched through downtown Charlotte. Some members of the public reportedly began to pelt the police officers on the scene with water bottles and rocks. The officers responded by firing tear gas. During the unrest, police, news reporters, and civilians all sustained injuries. Arrests were made when some crowd members didn’t disperse, blocked the lanes of Interstate 85, vandalized vehicles and buildings, robbed an ATM and various shops, and set fires. A civilian named Justin Carr, 21,  lost his life in the violence, and a fellow civilian, Rayquan Borum, was arrested for shooting him and sentenced to 30 years in prison in 2019. Altogether, 44 people were arrested for various crimes in the days following the police killing of Keith Lamont Scott. Police officers face off with protesters on the I-85 (Interstate 85) during protests in the early hours of September 21, 2016 in Charlotte, North Carolina.   Sean Rayford / Getty Images When North Carolina Governor Pat McCrory declared a state of emergency in Charlotte after the first night of violence, the North Carolina National Guard and the North Carolina State Highway Patrol arrived in the city to quash the rebellion. In addition, Charlotte Mayor Jennifer Roberts instituted a curfew preventing civilians from being on the streets between the hours of midnight and 6 a.m.  With extra law enforcement patrolling the streets and a curfew, the protests had calmed down considerably on the night of September 22. The mayor extended the curfew one more night, but by September 23, Charlotte businesses were already up and running again. Reaction to the Violence The riots made international headlines and everyone from then-presidential candidate Donald Trump to black activists commented on them. â€Å"Our country looks bad to the world, especially when we are supposed to the world’s leader,† Trump said. â€Å"How can we lead when we can’t even control our own cities? We honor and recognize the right of all Americans to peacefully assemble, protest, and demonstrate, but there is no right to engage in violent disruption or to threaten the public safety and peace.† The North Carolina NAACP issued a similar message, decrying violence and calling on Scott supporters to use their First Amendment rights to call for redress of wrongs,† the group said. â€Å"We understand efforts that undermine the legitimate calls for justice with unjust, random or purposeless acts of violence.   Police stand outside of a vandalized storefront September 21, 2016 in uptown Charlotte, North Carolina.   Sean Rayford / Getty Images Nation of Islam leader B.J. Murphy had a different response to the riots. He called for an economic boycott of Charlotte, a city with a history of police shootings involving black men. In 2013, former college football player Jonathan Farrell, an African American, was fatally shot by Charlotte police after seeking help following a car crash. A jury deadlocked on whether to find the white policeman who killed Farrell guilty. Later, charges against the officer were dropped. In light of police violence against blacks, B.J. Murphy argued that black money shouldn’t matter in Charlotte if black lives don’t.   Restoring the Public’s Trust After the riots, the Charlotte-Mecklenburg Police Department attempted to rebuild the public’s trust in its officers. It produced DNA results tying Keith Lamont Scott’s prints to the gun at the scene and turned up evidence indicating that he’d purchased the weapon. The department did this, in part, to offset claims by Scott’s family that he’d been framed in death, but this evidence failed to put an end to the disputes between the family and the police department. Video of the encounter taken by police dashcams and Rakeyia Scott’s cell phone did not end the dispute either because it did not include the actual shooting. The footage also lacked a clear image of what Scott had in his hands when police fired their shots, so the debates about his conduct that fateful day continued. The authorities said he was a threat, while his widow said he walked toward police calmly with his hands at his sides. Residents gather for a vigil and march to protest the death of Keith Scott September 21, 2016 in Charlotte, North Carolina. Scott, who was black, was shot and killed at an apartment complex near UNC Charlotte by police officers, who say they warned Scott to drop a gun he was allegedly holding.   Brian Blanco / Getty Images Two months after Scott’s killing, Mecklenburg District Attorney Andrew Murray said that no charges would be filed against Brentley Vinson, the officer who fired the fatal shot. Murray reasoned that the evidence indicated that Scott had been armed at the time of his killing. His .380 semiautomatic handgun, according to police, had fallen to the ground after he was shot. The district attorney concluded that Scott didn’t aim his weapon at officers, but he didn’t obey their orders to drop it either. Scotts family expressed disappointment in the district attorney’s findings but asked the public to keep the peace. Sources Gordon, Michael. â€Å"Charlotte protests, riots are the backdrop in the murder trial of Rayquan Borum.† Charlotte Observer, 7 February 2019.Maxwell, Tanya and Melanie Eversley. â€Å"N.C. Gov. declares state of emergency following violent Charlotte protests.† USA Today, 21 September 2016.â€Å"Jury deadlocked in North Carolina officer shooting trial; mistrial declared.† CBS News, 21 August 2015.â€Å"State of emergency in Charlotte amid 2nd night of violent protests.† CBS News, 21 September 2016.

Malthus and Africa essays

Malthus and Africa essays Africa, being a third world country with much economic oppression, is currently being debated in the General Assembly about whether or not it should have population control. Many experts believe that, if not controlled, the rate of the increasing population of Africa will have disastrous effects. Over two hundred years ago, a man by the name of Thomas Robert Malthus wrote an essay on the effects of population and the food supply titled "An Essay on the Principle of Population." This essay dealt with the growth of population and if not restrained, how it would destroy man's subsistence here on Earth (Geyer 1). Much of what he wrote applies to not only Africa, but also the entire world today. Currently, the population growth in the Western Nations is approaching zero. This means that each family is having 2.1 children, enough to replace the current population. For North America to double, it would take one hundred years, for Europe, two hundred. But for Africa to double, it would take only twenty-four years. There are many factors as to why Africa, and many other third world countries, reproduces at such a rate. Lack of contraceptives, traditional values, high infant mortality, and poor education are a few of these factors (Duffey 2). "It is a lot easier for a country to deal with its problems if it has less people," says Brian Hailwel, who studies Malthus's theories (Kolasky 1). Carl Haub who stated, "It is almost impossible for a developing country to move from the Third World to the First World when their population is rising so rapidly" supports Hailwel's statement. Malthus believed that the evolution of mankind existed in cycles. Good times occurred when there were high wages and good living conditions, which led to early marriages and rapid population increase. Then come the bad times. Disease, low wages, and epidemics lead to population decrease and a restored balance between population and resources. This c...

Key Facts About Canadas Provinces and Territories

Key Facts About Canadas Provinces and Territories The fourth-largest country by land area, Canada is a vast nation with much to offer in terms of culture and natural wonders. Thanks to heavy immigration and a strong Aboriginal presence, it is also one of the worlds most multicultural nations. Canada consists of 10 provinces and three territories, each boasting unique attractions. Alberta   Alberta is a western province sandwiched in between British Columbia and Saskatchewan. The provinces strong economy relies mainly on the oil industry, given Albertas abundance of natural resources. The province features many different kinds of natural landscapes, including forests, a portion of the Canadian Rockies, flat prairies, glaciers, canyons, and wide tracts of farmland. Alberta is home to a variety of national parks where you can spot wildlife as well. Its largest cities are Calgary and Edmonton. British Columbia British Columbia, colloquially referred to as BC, is Canadas westernmost province, bordering the Pacific Ocean. Many mountain ranges run through British Columbia, including the Rockies, Selkirks, and Purcells. The capital of British Columbia is Victoria. The province is also home to Vancouver,  a world-class city known for many attractions including the 2010 Winter Olympics. Unlike indigenous groups in the rest of Canada, the First Nations of British Columbia have for the most part never signed official territorial treaties with Canada.  Thus, the official ownership of much of the provinces land is disputed. Manitoba Manitoba is located in the center of Canada. The province borders Ontario to the east, Saskatchewan to the west, Northwest Territories to the north, and North Dakota to the south. Manitobas economy relies heavily on natural resources and farming. McCain Foods and Simplot plants are located in Manitoba, which is where fast-food giants such as McDonalds and Wendys source their french fries. New Brunswick   New Brunswick is Canadas only constitutionally bilingual province. It is located above Maine, to the east of Quebec, and along the shores of the Atlantic Ocean. A beautiful province, New Brunswick has a prominent tourism industry built around the areas main scenic drives: Acadian Coastal Route, Appalachian Range Route, Fundy Coastal Drive, Miramichi River Route, and River Valley Drive. Newfoundland and Labrador Newfoundland and Labrador make up Canadas most northeastern province. Its economic mainstays are energy, tourism, and mining. Mines include iron ore, nickel, copper, zinc, silver, and gold. Fishing also plays a big role in Newfoundland and Labradors economy. When the Newfoundland Grand Banks cod fishery collapsed in 1992, it heavily impacted the province and lead to an economic depression. In recent years, Newfoundland and Labrador have seen unemployment rates and economic levels stabilized and grow. Northwest Territories   Often referred to as NWT, the Northwest Territories are bordered by the Nunavut and Yukon territories, as well as British Columbia, Alberta, and Saskatchewan. As one of Canadas northernmost provinces, it features a portion of the Canadian Arctic Archipelago. In terms of natural beauty, Arctic tundra and boreal forest dominate this province. Nova Scotia Geographically, Nova Scotia is composed of a  peninsula and  an island called Cape Breton Island. Almost totally surrounded by water, the province  is bordered by the Gulf of St. Lawrence, the Northumberland Strait, and the Atlantic Ocean. Nova Scotia is famous for its high tides and seafood, especially lobster and fish. It is also known for the unusually high rate of shipwrecks on Sable Island. Nunavut   Nunavut is Canadas largest and northernmost territory as it makes up 20 percent of the countrys landmass and 67 percent of its coastline. Despite its tremendous size, though, it is the second least populous province in Canada. Most of its land area consists of the snow-and-ice-covered Canadian Arctic Archipelago, which is uninhabitable. There are no highways in Nunavut. Instead, transit is done by air and sometimes snowmobiles. Inuit make up a heavy portion of Nunavuts population. Ontario Ontario is the second-largest province in Canada. It is also Canadas most populous province as it is home to the nations capital, Ottawa, and the world-class city of Toronto. In the minds of many Canadians, Ontario is separated into two regions: north and south. Northern Ontario is mostly uninhabited. It is rich in natural resources which explains why its economy heavily depends on forestry and mining. Southern Ontario, on the other hand, is industrialized, urbanized, and serves Canadian and U.S. markets. Prince Edward Island The smallest province in Canada, Prince Edward Island (also known as PEI) is famous for its red soil, potato industry, and beaches. PEI beaches are known for their singing sands. Because they are made of quartz sand, the beaches sing or otherwise make sounds when wind passes over them. For many literature lovers, PEI is also famous as the setting for L.M. Montgomerys novel Anne of Green Gables. The book was an instant hit back in 1908 and sold 19,000 copies in the first five months. Since then, Anne of Green Gables has been adapted for the stage and screen. Quebec Quebec is the second-most populous province in Canada after Ontario. It  is primarily a French-speaking society and the Quebecois are very proud of their language and culture. In protecting and promoting their distinct culture, Quebec independence debates are an important part of local politics. Referendums on sovereignty were held in 1980 and 1995, but both were voted down. In 2006, the House of Commons of Canada recognized Quebec as a nation within a united Canada. The provinces most well-known cities include Quebec City and Montreal. Saskatchewan Saskatchewan boasts many prairies, boreal forests, and about 100,000 lakes. Like all Canadian provinces and territories, Saskatchewan is home to Aboriginal peoples.  In 1992, the Canadian government signed a historic land claim agreement on both federal and provincial levels that gave the First Nations of Saskatchewan compensation and permission to buy land on the open market. Yukon Canadas westernmost territory, Yukon  has the smallest population of any province or territory. Historically,  Yukons major industry was  mining,  and it once experienced a large population influx thanks to the Gold Rush. This exciting  period in Canadian history was written about by authors like Jack London. This history plus Yukons natural beauty makes  tourism an important part of Yukons economy.

Highly competent teachers who collaborate in planning and problem Assignment

Highly competent teachers who collaborate in planning and problem solving - Assignment Example Moreover, collaborative planning in education enables educators and learners to work on the same problem - real world situations - and solve them through shared knowledge. The teacher becomes part of the team and attempt to solve individual learning problems. They jointly stimulate solution finding and hence initiate systematic and practical learning. In practice, classrooms teachers can play the important role of change agent because they can facilitate hands-on experience for students through interactive and tactile learning environment. With the goal to induct students into practical settings like college and workplace in mind, teachers can develop learning structures such as: In addition, teachers who are competent recognize efficacy of personalization and relationship building to filter weak students from smart ones. Not will they stop at this but arrange for equitable learning environment involving shared tasks, knowledge, and peer learning. They will also assess performance not only based on right or wrong answers but how problems have been solved, leadership qualities, knowledge application and so on. Assessment of collaborative planning and problem solving outcomes is imperative for students’ motivation for further education. Assessment criteria should be fair, explicit and systematic in order to reach to a mutually accountable assessment outcome. For this to be viable, students should be given collaborative projects with collective outcomes but assessed based on their contribution in the project. Some examples of practical projects include presentation, field research, and real-life problem/case study. Students might work on these projects in collaboration with peers but they will be assessed based on ability to work in a team as well as independently. The objective of such a plan is to ensure students learn how

Public health Essay Example | Topics and Well Written Essays - 500 words - 7

Public health - Essay Example The noxious smokes produced by gasoline grass mowers are toxic and very harmful to both the environment and to the populaces (Williams & Thompson, 2010). Reports on those fumes emitted by the use of the machine are certainly correct. According to the investigation carried out in 2001 by the Sweden, air pollution as a result of cutting grass for about one hour by use of gasoline mechanized mower is very high. The pollution is about the similar as that resulting from the 100 mile car travel. According to the American environmental guarding organization, 54 million citizens cutting their grass every weekend with the gas-powered machines might be adding as much as 5% of the county’s air contamination. It also outlined that a new gas motorized grass cutter machine release nitrogen oxide and organic compounds in one hour of work. The contamination is identical to that produced by 11 new vehicles that are compelled in one hour (Lamarre, 2004). The problem with the use of small engines contributes to large toxic waste challenges. Small engines are believed to produce disproportionately great amounts of volatile organic compound, nitrogen oxides and carbon monoxide that add to smog. The issue of the high pollution rates related to the use of small grass mowers is a controversial issue. The human health consequences of pollution-laden atmosphere have increased dangers of asthma attacks, inflammation and injuries to the lungs and lesser amounts of oxygen in the blood stream. The reduced amount of oxygen the bloodstream can worsen heart conditions leading to fatalities in the long run. Solution: the utilization of the gas powers is not the only alternative to minimize pollution. Eco-conscious clients looking for new machines should consider electric replicas that are currently available in the market. The electric model is most efficient and has less if not negative impacts on human health and to the surrounding (Lamarre, 2004). The

Entrepreneurship course work Essay Example | Topics and Well Written Essays - 5500 words

Entrepreneurship course work - Essay Example This is one of the most foundational benefits of offering organic food and skin care products to consumers: there is a pre-existing set of attitudes and beliefs that they are less harmful than non-organic products in many different consumer markets. Leonard (2011) illustrates that the organic cosmetic industry has moved from being a niche product line and is now available in more traditional channels such a major department stores and even hypermarkets. This has been a product of years of marketing distribution improvements and brand promotions. With more and more consumers linking quality with organic personal care products and more convenience by being available in multiple channels, companies now witness opportunities for higher profitability. The responsiveness of many companies offering organic products illustrate that the long-term opportunities for capturing broad target segments are significant. Worldwide, the organic skin care market was worth $7.6 billion USD in 2012 (Patterson 2015). The entire industry is expected to achieve a growth rate of 9.6 percent by the year 2018 (Pitman 2013). The UK, though a smaller market than Asia, ranks as the eighth largest market for organic cosmetics and personal care products. Falk and Benson (2008) asserts that the UK government has been instrumental in helping many consumer markets to understand the differences between chemical-based and organic-based personal care products which is creating higher levels of demand (and increased perceptions of value) for these products. Therefore, all indications is that the organic skin care and personal care product industry in the UK is favourable for achieving growth and profitability where there is measurable demand and beliefs about the quality of these products. Europe, as a whole, represents that second largest market in the world for organic skin care products. The organic skin care industry is moving toward double-digit growth as the